---
title: Frequently Asked Questions about PCC
description: Frequently Asked Questions about PCC
---
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1. [Populate Help Desk](https://knowledge.populateemr.com/?hsLang=en)
2. [Populate Continuous Care (PCC)](https://knowledge.populateemr.com/populate-continuous-care-pcc?hsLang=en)
September 29, 2026
# Frequently Asked Questions about PCC
## Answers frequently asked questions regarding PCC patient enrollment, consent, clinical monitoring limitations, billing policies, and practice configuration settings.
**Can a patient participate in only one PCC program?
\- Yes.** A patient may participate in one, two, or all PCC programs available for their specialty.
**Does activating PCC automatically enroll my patients?**
**- No.** Providers decide which patients to enroll and in which programs.
**Can I enroll a patient who hasn't signed the PCC consent yet?**
**-** You can select the patient for enrollment, but no PCC patient communication begins until the consent is signed.
**How long does enrollment last?**
**-** Enrollment in each PCC program lasts **one year**. Continued participation after that requires re-enrollment/recommendation.
**How soon does PCC start after enrollment?**
**-** Psych Screening begins the day after enrollment. The first Monthly Care Check-In call is scheduled immediately. RTM monitoring begins after the patient completes digital setup. Patient communication will not begin until PCC consent is complete.
**What happens if a patient doesn't answer a call or complete a questionnaire?**
**-** PCC follows its standardized reminder and follow-up workflow. Incomplete activities remain visible to the practice, and unfinished monthly tasks expire at the end of the month.
**Does my staff need to review every patient response?**
**-** **No.** PCC analyzes and organizes patient information and highlights select patients whose responses may warrant review.
**Does Populate decide whether a highlighted patient needs treatment?**
**-** **No.** PCC surfaces the relevant information. The practice makes all clinical decisions.
**Does Populate verify insurance benefits before enrollment?**
**-** **No.** Populate does not perform benefits verification.
**What if another physician already bills CCM for the patient?**
**-** Only one practitioner can bill CCM for a patient in a calendar month. Populate does not check whether another practitioner is already billing CCM. If another practitioner bills the service, the claim may be denied.
**What happens if a claim is denied?**
**-** Populate does not receive a fee on an unpaid claim. The practice owes Populate only when insurance collections are actually received.
**Does Populate receive part of the patient's copay or deductible?**
**- No.** The practice keeps 100% of patient collections.
**Can my practice customize the outreach schedule?**
**- No.** PCC uses a standardized communication and reminder cadence. Clinical alert thresholds are configurable.
**Can we stop using PCC?**
**-** Your practice can stop enrolling additional patients at any time. If you want to discontinue PCC for existing enrolled patients, Populate can bulk opt those patients out at the practice's request.
**Is PCC monitored 24/7?**
**- No.** PCC is not an emergency service and Populate does not provide continuous clinical monitoring. When PCC detects a response associated with potential suicidal ideation, it immediately provides the patient with 988 resources and generates a highest-severity alert for the practice. The practice determines the appropriate clinical response.
**Who can I contact with questions?**
**-** Contact your Populate **Customer Success representative** for questions about activation, enrollment, patient workflows, billing, or PCC operations.
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