---
title: Frequently Asked Questions about Prior Authorization
description: Frequently Asked Questions about Prior Authorizations
---
[Skip to content](https://knowledge.populateemr.com/frequently-asked-questions-about-prior-authorization#main-content)
English
Show submenu for translations
[More support](https://knowledge.populateemr.com/kb-tickets/new?hsLang=en) [Customer portal](https://support.populateemr.com/tickets?hsLang=en)
Open main navigation
Close main navigation
- English
Show submenu for translations
- [More support](https://knowledge.populateemr.com/kb-tickets/new)
- [Customer portal](https://support.populateemr.com/tickets)
- [Contact us](mailto:support@populate.com)
[Contact us](mailto:support@populate.com)
How can we help you?
- There are no suggestions because the search field is empty.
1. [Populate Help Desk](https://knowledge.populateemr.com/?hsLang=en)
2. [Billing](https://knowledge.populateemr.com/billing?hsLang=en)
October 6, 2026
# Frequently Asked Questions about Prior Authorization
## This FAQ guide addresses common prior authorization warnings in Populate, troubleshooting steps for them, as well as prior auth FAQs
**Warnings:**
Warnings are informational. None of them stop you from saving or submitting a claim.
| **Warning** | **What it means** | **What to do** |
| --- | --- | --- |
| No matching authorization | The number isn't recorded for this patient's insurance. Usage isn't tracked. | Check the number, or add the authorization to the patient chart. |
| Outside authorization dates | The date of service falls outside the authorization's start and end dates. | Confirm dates with the payer or update the authorization. |
| Exhausted | An allowance has no remaining visits or units. | Request more from the payer, or update Approved or Already Used. |
**Why didn't a service line's units count?**
\- The line's CPT code doesn't match an allowance, its own Box 23 number doesn't match, or the claim is in Draft, Hold, Voided, or Archived.
**Why don't my totals match the payer's?**
\- Populate only sees claims in Populate. Enter outside usage as External usage. Totals are estimates.
**Where did my authorization number go?**
\- Changing the claim's insurance, or splitting to a different insurance, clears Box 23. Re-enter a number that belongs to the new insurance.
- [FAQ](https://knowledge.populateemr.com/faq?hsLang=en)
- [Support](https://knowledge.populateemr.com/support?hsLang=en)
- [Billing](https://knowledge.populateemr.com/billing?hsLang=en)
- [Appointments](https://knowledge.populateemr.com/appointments?hsLang=en)
- [Visit Notes](https://knowledge.populateemr.com/visit-notes?hsLang=en)
- [Charts](https://knowledge.populateemr.com/charts?hsLang=en)
- [Encounters](https://knowledge.populateemr.com/encounters?hsLang=en)
- [Intake](https://knowledge.populateemr.com/intake?hsLang=en)
- [To-Dos & Stickies](https://knowledge.populateemr.com/to-dos-stickies?hsLang=en)
- [Fax & Reports](https://knowledge.populateemr.com/fax-reports?hsLang=en)
- [Reports](https://knowledge.populateemr.com/reports?hsLang=en)
- [Settings](https://knowledge.populateemr.com/settings?hsLang=en)
- [Rachel—AI Agent](https://knowledge.populateemr.com/rachel-ai-agent?hsLang=en)
- [Forms](https://knowledge.populateemr.com/forms?hsLang=en)
- [Populate Continuous Care (PCC)](https://knowledge.populateemr.com/populate-continuous-care-pcc?hsLang=en)
[](https://knowledge.populateemr.com/?hsLang=en)
6790 Embarcadero Ln #100, Carlsbad, CA 92011
[mailto:support@populate.com](mailto:support@populate.com)
Copyright © 2025, Populate EMR, Inc.