--- title: How Authorization Usage is Counted? description: How Authorization Usage is Counted? --- [Skip to content](https://knowledge.populateemr.com/how-authorization-usage-is-counted#main-content) English Show submenu for translations [More support](https://knowledge.populateemr.com/kb-tickets/new?hsLang=en) [Customer portal](https://support.populateemr.com/tickets?hsLang=en) ![](https://knowledge.populateemr.com/hs-fs/hubfs/Full%20Logo%20-%20Black-1.png?width=250&height=67&name=Full%20Logo%20-%20Black-1.png) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://knowledge.populateemr.com/kb-tickets/new) - [Customer portal](https://support.populateemr.com/tickets) - [Contact us](mailto:support@populate.com) [Contact us](mailto:support@populate.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Populate Help Desk](https://knowledge.populateemr.com/?hsLang=en) 2. [Billing](https://knowledge.populateemr.com/billing?hsLang=en) October 6, 2026 # How Authorization Usage is Counted? ## Explains how Populate calculates authorization usage for visits and units across different claim statuses, line-level overrides, and estimated remaining balances. Usage is calculated from the current state of your claims, so totals update on their own when codes, units, or statuses change. **Which claims count** | **Claim status** | **Counts toward Used?** | | --- | --- | | Ready, Submitted, Acknowledged, Rejected, Posted, Denied, Paid | Yes | | Draft, Hold, Voided, Archived | No | **Visits** - Each encounter counts as one visit against a Visits authorization. - Split claims or multiple service lines from the same encounter don't count the visit twice. - If the claim has a claim-level number and a line uses a different number, the visit still counts against the claim-level number. **Units** - Units count from service lines whose CPT code matches an allowance. - CPT codes that appear only on the visit note don't count. - A line's own Box 23 number replaces the claim-level number for that line. If the line's number doesn't match an authorization, its units aren't tracked, even if the claim-level number matches. - Each service line counts once per allowance. **Remaining** Remaining = **Approved − Already Used ![](https://knowledge.populateemr.com/hs-fs/hubfs/image-png-Oct-06-2026-09-49-55-2113-AM.png?width=657&height=567&name=image-png-Oct-06-2026-09-49-55-2113-AM.png)** Totals are Populate's estimate and may differ from the payer's records. - [FAQ](https://knowledge.populateemr.com/faq?hsLang=en) - [Support](https://knowledge.populateemr.com/support?hsLang=en) - [Billing](https://knowledge.populateemr.com/billing?hsLang=en) - [Appointments](https://knowledge.populateemr.com/appointments?hsLang=en) - [Visit Notes](https://knowledge.populateemr.com/visit-notes?hsLang=en) - [Charts](https://knowledge.populateemr.com/charts?hsLang=en) - [Encounters](https://knowledge.populateemr.com/encounters?hsLang=en) - [Intake](https://knowledge.populateemr.com/intake?hsLang=en) - [To-Dos & Stickies](https://knowledge.populateemr.com/to-dos-stickies?hsLang=en) - [Fax & Reports](https://knowledge.populateemr.com/fax-reports?hsLang=en) - [Reports](https://knowledge.populateemr.com/reports?hsLang=en) - [Settings](https://knowledge.populateemr.com/settings?hsLang=en) - [Rachel—AI Agent](https://knowledge.populateemr.com/rachel-ai-agent?hsLang=en) - [Forms](https://knowledge.populateemr.com/forms?hsLang=en) - [Populate Continuous Care (PCC)](https://knowledge.populateemr.com/populate-continuous-care-pcc?hsLang=en) [![](https://knowledge.populateemr.com/hs-fs/hubfs/Full%20Logo%20-%20Black-1.png?width=250&height=67&name=Full%20Logo%20-%20Black-1.png)](https://knowledge.populateemr.com/?hsLang=en) 6790 Embarcadero Ln #100, Carlsbad, CA 92011 [mailto:support@populate.com](mailto:support@populate.com) Copyright © 2025, Populate EMR, Inc.