---
title: Navigating the PCC Dashboard
description: Navigating PCC dashboard
---
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2. [Populate Continuous Care (PCC)](https://knowledge.populateemr.com/populate-continuous-care-pcc?hsLang=en)
September 29, 2026
# Navigating the PCC Dashboard
## Overview on what causes patients to be highlighted on the PCC dashboard, how to handle flagged alerts, and what settings practice can configure.
A major purpose of PCC is to give your practice visibility into what is happening with patients between visits without requiring staff to manually review every patient response. The PCC dashboard organizes enrolled patients and highlights a smaller group who may warrant attention.
Patients can be surfaced based on information such as:
1. High pain scores
2. Meaningful increases in pain
3. Consecutive worsening
4. Changes in condition
5. Treatment-adherence concerns
6. Clinically significant psychological screening results
7. New concerns reported during Monthly Care Check-Ins
8. Other changes that cross your organization's clinical thresholds
PCC distinguishes routine operational tasks from clinical concerns and uses Watch and Needs Review statuses to help your team prioritize patients.
##### What should I do when a patient is highlighted?
The dashboard lets the practice review the underlying responses and trends that caused the patient to be surfaced. Depending on the situation, the appropriate response may be to:
1. Contact the patient
2. Recall the patient for an office or telehealth visit
3. Adjust the patient's care plan
4. Review treatment or medication adherence
5. Escalate the concern to the provider
6. Continue monitoring without immediate intervention
The practice determines the appropriate clinical response.
##### Can we configure what gets flagged?
Yes. Clinical thresholds are configured at the organization level and can be adjusted by the practice. Other aspects of PCC - such as program pathways, communication cadence, patient-facing labels, phone numbers, and reminder timing - are standardized and are not configurable.
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