---
title: "Practice Workflows: 5 Primary Team Responsibilities"
description: "PCC Practice Workflows: 5 Primary Team Responsibilities"
---
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September 29, 2026
# Practice Workflows: 5 Primary Team Responsibilities
## Provides an overview of the 5 primary practice responsibilities in PCC, including finalizing Psych and RTM encounters, reviewing CCM monthly notes, resolving clinical alerts, and managing follow-up queues.
PCC automates the majority of routine patient outreach, data collection, reminders, monitoring, and documentation preparation. Your team has 5 primary ongoing responsibilities:
**1. Finalize Day-2 Psych encounters**
When a patient's initial screening triggers the longer Day-2 assessment, the appropriate clinician reviews and personally interprets the results before finalizing the encounter.
**2. Finalize RTM billing documentation**
The provider reviews the applicable RTM documentation and confirms medical necessity before the claim is prepared.
**3. Review CCM monthly documentation**
Review the monthly CCM note and associated claim and ensure that all practitioner work and additional time are appropriately documented.
**4. Resolve clinical alerts**
Review patients highlighted through the PCC dashboard and determine whether intervention, recall, care-plan adjustment, or continued monitoring is appropriate.
**5. Work PCC follow-up queues**
Address patients who are enrolled but have not started and resolve follow-up items generated by patient STOP requests.
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