---
title: "Troubleshooting: Patients Only Seeing Consent Forms at Intake"
description: "Troubleshooting: Patients Only Seeing Consent Forms at Intake"
---
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November 12, 2026
# Troubleshooting: Patients Only Seeing Consent Forms at Intake
**Why are my patients only seeing consent forms during intake?**
If a patient opens their reminder or iPad check-in and sees only consent forms, or goes straight to the thank-you message, intake forms weren’t selected when the reminder was sent. This FAQ explains how intake forms are sent and how to fix it.
**How are intake forms sent to patients?**
When you create an appointment, a dialog asks you to send the forms the patient needs to fill out. Populate pre-selects forms based on what the patient has already submitted, so your staff don’t need to track each patient’s history. This is called smart selection. Whatever is checked when the reminder goes out is exactly what gets sent, so review the selection before you confirm.
**Why did my patient only see the consent forms?**
If no intake forms are selected, the reminder and iPad check-in show only the consent forms. The patient won’t be asked any intake questions.
**How can I tell whether intake forms were sent?**
Open the appointment side panel and find **Intake & consent**. If Intake shows **Reminder Only**, no intake forms were included in the reminder. You can hover over it to confirm.
**How do I send intake forms after the appointment is already created?**
1. Open the appointment side panel and scroll to the **Intake and Consents** section .
2. Click **Send Reminder**. The forms that should go out are pre-selected.
3. Review the selected forms. If a form isn’t selected, hover over the green checkmark beside it to see when it was last sent.
4. Send the reminder.
**Do I need to enter intake data manually?**
No. If a patient didn’t receive their intake forms, resend them using **Send Reminder** and the patient can complete them.
**How do I avoid this in the future?**
Make sure intake forms are selected and sent when you create the appointment.
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