How does Rachel Handle My Denials?
The following video covers tagging claims for Rachel - our AI agent - to review as well as where you can find updates on your denial response. * Heads up! The workflows described here are specific to Rachel our AI Agent. Not using Rachel yet? Contact us to explore how it can benefit your practice.
In summary:
1. Navigate to Billing, go to the Claim Status filter and select Denied to display only denied claims.
2. Open the claims you want Rachel to review, then add the Rachel to Review tag.
3. Once Rachel finishes, she’ll add a detailed note with her findings and next steps.
4. Use the Tags filter to find these reviewed claims and check the notes.
5. Finally, if you’re satisfied, add the Rachel review completed tag. This way, you can easily track which claims Rachel has already reviewed.
**Please remove all tags or re-tag claims when Rachel Completed calls are reviewed by your team to prevent repetitive reviews of same claims.